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Naturally Clean provides chemical and toxin free residential & commercial cleaning services within the Chester County Area. We are fully insured and committed to providing quality cleaning services that not only free up your time and allow you to focus on more important issues but do so in a way that is safe for you, your family, your employees and our environment.
Customer Service business hours are Monday-Friday 9am-5 pm. Texts and emails received outside these hours may not be responded to immediately. Cleanings may be scheduled into extended business hours with prior notice.
Although we always strive for your satisfaction, if you are ever unhappy with our services, please let us know within 24 hours and we will schedule a return visit to re-clean the concerning area. Please realize that not all stains, etc., are able to be removed. We would be happy to discuss this with you if you have any questions.
Help Us Help You!
While providing a healthy and safe environment through our quality cleaning services is our mission, we do have a few policies to help everything run smoothly:
There is a $65 minimum charge per cleaning visit. We reserve the right to charge the client for any appointment that has been cancelled (or that we are locked out from), rescheduled or downgraded without 2 business days’ notice, to which we have responded to. We reserve the right to move clients who frequently cancel, reschedule or downgrade to our “call-in” status. Also, skipping full or partial cleanings may result in additional charges when the cleaning is resumed. Please understand we reserve this time slot for you, and without adequate time allowed (and sometimes even with notice), we may not be able to fill the time slot. Keeping a full, consistent schedule is essential is our ability to retain reliable cleaning technicians as well.
We accept cash, checks (made out to Naturally Clean LLC), Venmo, and credit cards (credit cards add an additional processing fee to your bill). Payment is due at the time of the visit (this includes Venmo) unless prior arrangements have been agreed upon with the office. We reserve the right to add a 5% late fee to all late payments and again after every 14 days. A fee will be imposed if we are asked to drive back out to pick up payment. Bounced checks will be charged an additional $40 fee per occurrence in addition to any applicable late fees.
Our primary concern is safety and the protection of your property, family and our staff. Therefore, we reserve the right to not perform a task if we feel it may place those objectives in jeopardy. We ask that any dog or animal that may pose a threat to our cleaning technicians be secured in a confined area that is not to be cleaned. Failure to do so may result in the inability to clean part or all of your premises at that time, however, no discount will be applied. You may be charged the fee for the entire visit that day if we cannot gain entry into the house. Additionally, we will not answer doors or perform services not listed in your agreement without prior consent from the office.
Reasonable preparation of the area(s) to be cleaned are the responsibility of the client unless prior arrangements have been made with the office or are part of your cleaning contract. We reserve the right to not perform cleaning tasks of any area(s) not properly prepared. Please contact the office if you have questions regarding this or what constitutes “reasonable preparation.” We do offer “maid services” prior to performing the cleaning at an additional charge if requested. Additionally, unexpected changes to the area(s) may result in extra charges. An example of this would be having construction done between visits that results in extra dust or build-up. We ask that you inform the office 24 hours ahead of time if any such changes, or of any special cleaning requests that may take more time (i.e. adding on a room or an extra task, like cleaning inside a oven or refrigerator), so that we may have adequate time to adjust the time slot for you and other clients that day.