Naturally Clean’s Policies and FAQ

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Naturally Clean LLC Policies

 Naturally Clean provides chemical and toxin free residential & commercial cleaning services within the Chester County Area .  We are fully insured and committed to providing quality cleaning services that not only free up your time and allow you to focus on more important issues but do so in a way that is safe for you, your family, your employees and our environment.

Although we always strive for your satisfaction, if you are ever unhappy with our services, please let us know within 24 hours and we will schedule a return visit to re-clean the concerning area. Please realize that not all stains, etc., are able to be removed. We would be happy to discuss this with you if you have any questions.

Help Us Help You! While providing a healthy and safe environment through our quality cleaning services is our mission, we do have a few policies to help everything run smoothly:

There is a $65 minimum charge per cleaning visit. We reserve the right to charge the client for any appointment that has been cancelled or rescheduled (or that we are locked out from) without 24 hours notice, to which we have responded to.

Payment is due at the time of the visit unless prior arrangements have been agreed upon with the office. We reserve the right to add a 5% late fee to all late payments and again after every 30 days. Fee may be imposed if we are asked to drive back out to pick up payment. Bounced checks will be charged an additional $40 fee per occurrence in addition to any applicable late fees.

Our primary concern is safety and the protection of your property, family and our staff. Therefore, we reserve the right to not perform a task if we feel it may place those objectives in jeopardy. We ask that any dog or animal that may pose a threat to our cleaning technicians be secured in a confined area that is not to be cleaned. Failure to do so may result in the inability to clean part or all of your premises at that time, however, no discount will be applied. You may be charged the fee for the entire visit that day if we cannot gain entry into the house. Additionally, we will not answer doors or perform services not listed in your agreement without prior consent from the office.

Reasonable preparation of the area(s) to be cleaned are the responsibility of the client unless prior arrangements have been made with the office or are part of your cleaning contract. We reserve the right to not perform cleaning tasks of any area(s) not properly prepared. Please contact the office if you have questions regarding this or what constitutes “reasonable preparation.” We do offer “maid services” prior to performing the cleaning at an additional charge if requested. Thank-you.